Terms
and Conditions
1.
General
1.1. Welcome to Black Sheep’s – www.blacksheep.trading (hereinafter
referred to as “we, us, the Company, the “Site”) .
Black Sheep is an online store offering for sale Greek Mediterranean, packaged
foods. Owner and manager of this Website is the sole proprietorship of Georgios
Tziries Cheir based in Volos, Greece, Ipirou 28, 38333, VAT Number: EL105483300,
Tax Office : Volos, ( hereafter referred to as ” our company “, ” we” ,
“us” , “our” ).
1.2. Access to this website , products and services offered through this
website ( hereinafter referred to as the “Services” ) , the use and carrying
out of the purchases are subject to these terms , conditions, and notices (
hereafter referred as the “Terms and Conditions” ) . By navigating the Website
and using the Services and / or making a purchase for products, you accept all
current Terms and Conditions, as well as occasional updates which fall in
between our contract. In case of disagreement or reservation of your place or
for all of these terms , please contact us before browsing or the use of the
Services or the transaction , or you can send us a written letter or e-mail (info@blacksheep.trading),
otherwise the acceptance of all terms by you is unconditional .
1.3. You must be 18 years old to visit this site and you must regularly
visit to track any changes to the Terms and Conditions. However, changing
conditions does not include orders which you have already placed, but it
applies to your future orders/purchases . Our company reserves the right to
amend, renew or upgrade at any time without prior notice to the user / consumer
/ visitor / member / buyer (the total users ) (collectively or alternatively )
: a) all or part of these terms of use b ) some or all of its content and c )
some or all of the external appearance (interface), the structure or
composition (configuration) as well as its technical specifications as well as
limited access to the whole website or in part and / or part thereof to
subscribe . The company also reserves the right at any time , without justification
and without prior notice to the user of the Site cancel , suspend or terminate
its operation. Access to this website is permitted under these terms and
conditions and we reserve the right to remove or change the Services without
prior notice.
1.4. This website also contains links to other websites , which are not
managed by our company (” Linked Sites “) . Our Business can not control the
Linked Sites , nor does it guarantee the timeliness , accuracy , legal
compliance, completeness or quality of the content and accept no responsibility
for them or for any loss or damage that may result from their use . When you
use the Linked Sites , you are respectively accepting the Terms and Conditions
of each/the relevant site.
1.7. If you wish, you can subscribe to the list of newsletters /
newsletters of our company . Registration is possible for everyone (18+),
including non-members.
2 . Transaction description and services
2.1. Our website/e- shop displays , promotes and sells products of
suppliers with which we cooperate. A supplier is defined within the
meaning of Law 2251/1994 on the protection of consumers, every producer /
packer/importer / distributor, as defined in specific legislation ( hereinafter
referred to as “suppliers”) . The company reserves the right to choose freely
the products displayed on the website and amend , renew and / or withdraw them
at any time without prior notice . The same applies to the pricing policy, any
deals and discounts which may be chosen freely and make and amend , renew and /
or withdraw at any time without prior notice and / or compliance period
provided information users as and where legally prescribed.
2.2. Please note that the description of product ingredients and general
information contained in the packaging of the products, as well as the
production and expiry dates, are implemented by the suppliers themselves,
the ingredients of which are listed on the product. Our company (which is
involved in the distribution chain only as a final seller) is not required to
-and neither is able to- control, nor is responsible for, the truth or accuracy
of this data.
3 . Privacy policy
You can find our Privacy Policy , which explains how we use your
information , under the heading ” Privacy Policy .” By using this Site , you agree
to the contents of this section and you warrant that all data you provide is
accurate, true and updated.
4. Restrictions on access
and use the Site
4.1 You may use our services provide you are of age 18 (eighteen) or more.
You may not misuse this Website, hindering or in any way disturbing the
operation of the website, and the replacement or alteration of the content. We
must not commit or encourage criminal acts, transmit or distribute viruses,
Trojan horses, worms, logic bombs or from posting any other malicious or
technologically harmful material and generally not permitted actions may lead
to unreasonable or excessive burden on infrastructure or operation of the
website. Also prohibited breach of confidentiality obligations or use the
website in any way offensive or obscene.
4.2. Additionally , you should not violate any part of the Services,
destroy data , induce resentment in others , violate the property rights of
others , send unsolicited advertising or promotional material , commonly known
as ” spam » (spam) or try to affect the performance or functionality of any
features of the Site or features that you accessed through the Site. Violation
of this provision constitutes a criminal offense under Greek law. Please note
that our Business will report any such breach that might come across, to the
relevant law enforcement authorities and disclose to them any required details
of your identity, in accordance with the law.
4.3. Your connection to our website is under these terms and through
devices and providers of your own selection.
5.
Intellectual Property , Software and Content
5.1. The site www.blacksheep.trading
is the official website of our
company. The intellectual property rights in all software and content to which
you have access to this Site or through it, remain the property of our company
or licensors thereof and are protected by international laws and conventions on
copyright. All these rights belong to our company and providers that license.
5.2. Under no circumstances should the appearance and visibility of the
content of the website be misinterpreted as a transfer and / or license and /
or right of use. Please note that you may store, print and display the content
available only for personal use. With the exception of social media sharing,
you may not publish , manage , distribute, totally or partially copy, transmit,
process, store, republish, modify, or otherwise reproduce in any form any part
of the content or copies of the content supplied to you or displayed on this
website, nor can you use this content on any business or commercial activity,
unless you have obtained written permission by our company.
You are also not permitted to modify, translate, decompile, rebuild or create
derivative works using any software or accompanying documentation provided by
our company or licensors thereof. Additionally, you do not have any license or
consent use , in any way , for the brand of our business and agree not to use
these marks or any marks that are of similar content , without the written
permission of our company (except social media sharing).
5.3. Photographic display of our products
We have made a hard effort to ensure realistic and accurate pictures of our
products , which are sold through our website . However, due to technological
limitations, and especially because of technical characteristics of screens,
these photographs may differ from the actual form or product image . This is
quite natural given the limited technological capabilities , even using the
latest technological developments in the field of photographic imaging .
Keep in mind that although our company has tried to accurately display the
colors of products , the actual colors you see depend on the specifications of
your screen and therefore may not be totally accurate .
5.4. We do not guarantee the accuracy or reliability of any information or
content of any products or services, software or advertisements contained on
this website, distributed through this, for third-party content to which
reference is provided through hyperlinks from the Website or of any linked Site
you access .
5.5. License for website access
We hereby grant you a limited license to access and make personal use of this
Site , but not permit making or amendment thereto or any portion of it, except
with express written permission of our company . This license does not permit
any resale or commercial use of this Site or its content, any collection and
use of any lists , descriptions or prices of goods , any derivative use of this
Site or its contents, any downloading or copying of account information for the
benefit of anyone or any use of data mining tools , robot or similar tools for
collecting and extracting data . However , as visitors to the site, you have
the right (and we urge you to!) collect and make use of the recipes
provided/featured on the site, for your personal enjoyment.
5.6 . Reproduction, copying , or other exploitation of this Site or any part
thereof for any commercial purpose without express written permission. We have
exclusive rights over the domain names legally guaranteed to our company and
all trademarks displayed on our website are subject to legal protection.You may
not use frames or frame techniques to surround any trademark , logo or other
proprietary information ( including video , images, text , page layout , or
form ) of our business website and its affiliates without our written consent .
You may not use any “meta – tags ” or any other “hidden text ” based names or
trademarks of our company or affiliates without express written consent .
Unauthorized use, permission has granted our company expires .You may not use any
logo or other proprietary graphic or trademark of our business or open source
code or part of the link without our prior written consent .
6.
Conditions of sale
6.1 . Making an order, you agree to buy a product in accordance with these
terms and conditions . We deliver products within the Member States of the
European Union (see on our delivery policy) . For deliveries outside the
European Union you can submit such a request through e-mail (info@blacksheep.trading),
which once checked though our relative procedure and found feasible, will then
be executed. We will confirm via e-mail within six working days approval of
your order and ship your order accordingly. Please note that the automated
message that appears on your screen with the details of your order request to
be processed by our company, does not constitute acceptance of your order. Once
received, it is subject to this procedure , and if accepted, you will be
informed, as explained above, with details about payment and other procedural
data. Depending on the laws of each country , there may be restrictions on the
sale of certain products or the sale of certain products may not even be
allowed at all. You will of course be notified if such an issue arises.
6.2. In order to ameliorate our services for you and facilitate your future
purchases, during your first order, you are asked to register as a user/member
of our website (free of any charge) by filling out all personal information
requested in the corresponding registration form. All information sent to us is
managed only by authorized personnel of our company and within the company’s
privacy policy , collected and processed safely and carefully and only after
your explicit consent you provide to us. In any case, every time you send us a
request to order, acceptance of these Terms and Conditions is required.
6.3. Our Business is working with numerous suppliers in order to bring you
a wide array of products and even at the best possible prices. Orders can be
prepared for dispatch 24 hours a day / 7 days a week. In order to complete your
order and for your greatest protection from unforeseen circumstances, orders
are completed as follows :
6.4. i ) Upon completion of your order request, our e-shop will show the
total aggregate of your order including all relevant data. You then have to
continue to / log in to the third party payment service provider to complete
the payment of the agreed amount under the terms of the next paragraph ( ii )
below and Article 9 below . Upon successful completion of payment you receive
an automated order confirmation e-mail message. Should you chose payment
of your order upon delivery ( cash on delivery is only available within
Greece), then you will receive an order confirmation e-mail, in which we will
confirm that we will deliver the products under the condition of proper payment
upon delivery and subject to Article 6.11 below and under the terms of Article
10.6 , below .
ii ) Our Business -for the greatest assurance of transactions- may ( but is not
obligated to ) conduct an audit through cooperating with that payment service
providers as to the correctness of payment information that you send us ( in
the case of payment by credit card or through third on line payment service
provider) during the completion of your order through our connection with the
third party payment service provider.
6.5. i ) Your order then passes to dispatch/completion stage and you will
receive an email (e-mail) for dispatching products for shipment to the delivery
address you provided (or in the case of multiple deliveries to the delivery
addresses ) or the one you have registered. The delivery of your products is
governed by the terms of Article 8 below.
ii ) If for any reason there is a not foreseen lack of a product, from the ones
you put in your order and / there are problems in relation to the products
included in your request , the Company will make every effort to contact you as
soon as possible, either via the email you have indicated, either by direct
telephone contact with you (or even via all the above mentioned ways) to
consult with you for any modification, correction or cancellation of your
order. If it is not possible to contact you within 7 calendar days then
the order will be executed according to similar product availability. In
any case, any modification of your order will be sent again with a new message
to the electronic address (e-mail) you have indicated and the message will
serve as the confirmation of your order under which we will carry out your
order. Shipment of goods will take place on the basis of relative shipping
Article(s) below.
6.6. We support local Greek producers and we choose the majority of our
products from the region of origin / suppliers, therefore any delay on the part
of suppliers will delay the shipping time from us. Again, we will do our best
to notify you accordingly. Delivery times are subject to delays due to delays
of the courier companies or force majeure , for which we should –and can- not
be held responsible. Within the EU , delivery is usually within 5-15 working
days after confirmation of shipment/dispatch. For further information, please
read relevant article(s) for Shipping Policy of our company .6.7. To browse
through and make a transaction through our website , you must be over 18 years
old . Guests under 18 are not allowed to share with us any information and
data. When you place an order, you warrant that all information you provide is
true and accurate, that you are an authorized user of the credit or debit card
(or Paypal account) used to place your order and that there are sufficient
funds to cover the cost of your order. Our Company reserves the right to check
data referred to in Article 6.4 . ii ) above.
6.8. Please note that due to the nature of our products , which are mostly
products which are liable to deteriorate or expire, often quite rapidly, due to
lack of preservatives etc, or that are perishable and therefore sensitive
products, it is the customer’s responsibility to follow the
instructions given on the package of product . Similarly, due to the
nature of the products, we do not assume responsibility if the product is not
received by the customer in the case of payment upon delivery by our
distribution area on the day of delivery of fault, ie the first delivery
attempt.
6.9. All products are available only for personal use and not for resale,
unless otherwise agreed between us. Our Business reserves the right to change
any time the specifications listed on the website in relation to any product
without prior notice .
6.10. When you place an order, you will receive an email (e-mail) which will
confirm that we have received and accepted your order. The contract for the
products will be established only after the payment is authorized and charged
on your credit card or debit card or your account in PayPal. In case of payment
by cash upon delivery, products are delivered with retention of title.
Please note that payment or cash upon delivery is available only within Greece
and only in euros€.
6.11. During the course of completion of your order, you will receive a series
of automated emails (e-mail), which will indicate the progress of your order .
6.12 We suggest you keep these e-mail messages (e-mail) throughout the
completion of your order/ course of our transaction. Please note that you have to
contact us asap, should you not receive the relevant emails (e-mail). We hereby
agree and acknowledge that the conduct described in Article 6.12 and the
communication pattern of this ( via email (e-mail) or telephone ) covers the
legal requirements written for your update , your notification , confirmation
of your order , where and when the law requires . If you wish to object or to
provide clarification on the content of some e- mail (e-mail) you received by
the above, or for any other reason, please, contact us.
6.13 The payment of your order may be completed either by credit/debit
card, by cash ypon delivery -only within Greece- or by third party payment
platforms, such as Paypal. Through special request, if accepted by us, you may
pick up your order at our offices.
7.
Prices
7.1. The Company reserves the right in general, and the user accepts this,
to form free pricing policy, amend the prices quoted on the website and change
and / or withdraw offers at any time with or without prior notice to users of the
Site , who will be informed whenever the current price of the relevant posting
on its website . Whilst we try to ensure that all details , descriptions and
prices on this website are accurate , errors may occur. If you note such an
error, in the price or other characteristic of any product you have ordered ,
please inform us as soon as possible and you will be given the option to
reconfirm your order with the correct price, or to cancel it. If we fail to
contact you , we will assume that the order was canceled. If your order is
canceled in accordance with the Terms and Conditions , but we have already paid
for the goods , you will receive a refund of the total amount (without
interest).
7.2. All values are in euros, and include relevant VAT. The shipping costs
are charged additionally and are viewable during checkout, in the same currency
that you placed your order (euros). All charges that may occur (apart from
Customs, where/if such exist), are clearly displayed and included in the ‘
Total ‘ amount.
7.3 . Although we try very hard no to, our services may contain typographical
errors or other errors and may not be complete or updated. We therefore reserve
the right to correct errors anytime, inaccuracies or omissions and to change or
update information on the Website without prior notice. That also means we
reserve the right to refuse to execute any orders you submitted on the basis of
information contained in the Services that may contain errors or inaccuracies,
including, among other cases such errors, inaccuracies or outdated information
about prices, shipping, payment terms or return policies. By all means, we
apologise should any of that actually occur and we will contact you as soon as
possible, after we receive an order with such inaccuracies, so as to advise
with you on what should be done (correct order and dispatch, or cancel order).
7.4. Note that some products (which are standardized and packaged by the
supplier) may have a slightly different weight value (in grams) per package,
but always within the range described on our website for a certain price range.
8. Policy on delivery.—
8.1 Our company offers for your convenience several ways of delivery of
products . When placing your order, please choose how you wish to receive (or
to send, if a gift) the products you have ordered. Depending on the delivery
method, and the total final cost of your order is formed, which will be
included in the order confirmation .
a) by a cooperating carrier [DHL/UPS or other], for international deliveries
(only in EU -and under circumstances –above mentioned- to other countries ) and
cooperating Courier Services (ACS) for deliveries to Greece . Our company and
its partners take all the necessary measures for the timely transfer of an
order to the buyer under the schedule of deliveries of each transport company.
However, we can not guarantee neither the arrival time nor the exact time of
delivery of the products, as they depend on the shipping/courrier companies we
work with. Our company is not responsible for any delays due to force majeure
events or events beyond its control. In case of any delays, our company will
try to contact you as referred to in Articles 6.5 and 6.12 above. Our company
is responsible for the proper delivery of your order to the carrier and after
that, responsibility passes on to the buyer, under Article 524 of the Civil
Code. Transportation costs are always according to the pricing of each transport
company, who may alter prices at any time. Our Business is not responsible for
any such price change, though we will, of course, try to incorporate to our
shipping costs as soon as possible.
b ) In case of exercising the right of withdrawal of Article 11, we
encourage you to contact us by clicking on the “Contact Us” link, to arrange a
transfer of the products. In this case , you bear the cost of the
transportation back to us, but our company will assume responsibility for the
transportation from the delivery to the carrier. Otherwise , if you choose to
return the goods to the carrier of your choice , and then bear the cost and
responsibility for carriage yourself. In case of refund, under the conditions
of Article 13 of defective products or for lack of guaranteed capacity, the
return shall be preceded by contacting our company, and we will undertake both
the cost and responsibility of transportation of product delivery returned to
the carrier.
c) Gift Orders: You may also order one or more gifts to be sent to a
recipient you wish, within the European Union, by simply filling during
checkout on our website , the address and the recipient’s full name/data , so
that the order be delivered directly to them. When sending gift orders to
recipients, make sure the recipient is actually able to receive gift packs and
that, generally, the gift will not be held for any reason, such as as
undesirable, otherwise the product will be shipped back the billing address on
the responsibility and expenses of the purchaser. Please have in mind that in
case of gift orders, payment upon delivery is not possible.
Please note that deliveries are executed only during work days (Monday –
Friday) between 09.00 – 19.00 local time.
8.2. Apart from any special charges that are expressly provided for in a
product that has been posted on our website, general pricing policy is as
follows :
i) The cost of shipping for orders within the European Union, via DHL/UPS or
other ( excluding Greece ) is calculated in the shopping cart/checkout page ( depending
on the data of volumetric weight of each order) and is included in your order
form before completion and payment. Whenever a promotional shipping rate
is offered, all shipping to European countries may take up to 20 working days.
ii) For shipments to Greece (via ACS Courier or other), the cost is
automatically calculated in the shopping cart/checkout page (depending on data
of volumetric weight of each order ) and is included in your order form before
completion and payment. In addition to the above costs for orders delivered to
inaccessible destinations, that is inaccessible areas, there is an additional
charge of inaccessible destination, according to the charges of the cooperating
transport company. You can easily determine if your shipping address is
considered an inaccessible destination in your shopping cart.
iii) If recipient is not at the delivery address to receive the package of
the order, the distributor will let a notice of delivery, with instructions on
how to collect the order. In this case the risk of loss or damage of the goods
passes on to the buyer, taking into account their sensitive nature as expressly
stated in Article 6.9 above. Please note that if you have chosen
cash upon delivery, and you are not found at the delivery address, and do
not contact us via the Contact Us section for receiving the products within 3
days, your order will be canceled. Please contact the carrier company as soon
as possible so as to see to it that you receive your order properly.
8.3 i ) In addition , please note that the products delivered outside the
European Union ( EU) may be subject to customs charges and related expenses ,
that will be added to these charges, and other costs imposed by domestic
law(s). We are not able to know what these charges might be, while the consumer
may better be able to know or be informed of them or find out about the
possibility of their existence .
ii ) Each country has its own customs policy , so it is recommended that
you first contact your local customs office for further information. At the
same time, please note that when ordering from a country with such
regulations, you are held responsible for entering the products in the country
and you must comply with all laws and regulations of the country where they
will be received.
iii ) The shipping costs for international destinations (outside the EU )
depend on the details of volumetric weight of each product and each
destination. As we process your order, should it be accepted (under these Terms
& Conditions), you will receive prior notice for these details to be fully
and properly informed of the costs included in the delivery of your order.
If a product ordered is not available for whatever reasons, such as, but
not limited to, shortfalls in production or inability of the supplier. or force
majeure, for more than 7 -seven- days (after confirmation of the order), we
will contact with you, so as to consult with you and resolve the situation
accordingly. We may propose a similar product, other brands of the same product,
or a product from a different category, or a substitute product . If you do not
agree to proceed with another purchase, we will offer a full refund within 30
days (without interest) .
In our effort to maintain great quality and freshness of the products we
offer, we perform small and frequent orders to our suppliers and do not keep
large stocks in our warehouse, reducing thus the time between delivery from
producer and delivery to our clients.
9.Payments
9.1. In order to better and more efficiently be of service to you, our
company offers choices on payment methods. In this context, you have the
ability to choose, as listed below, payment method for the products you are
interested to buy as follows: a) charging your credit/debit card b ) through a
third party online payment provider partner, such as ex. PayPal, c) by paying
upon delivery -only in Greece-. Please note that there is no possibility of
combining different methods of payment for the same order.
9.2. We accept payment with VISA cards, (VISA Debit and Credit cards),
MasterCard, Maestro, and PayPal. Cash is accepted only with payment upon
delivery, in Greece only, and with an additional charge. We do not accept
checks as a payment method for purchases.
9.3. If you select as payment method Credit card, the process will be
carried out and completed through our trusted partner banking institution, who
provides all the guarantees of security of electronic transactions. Your
transactions in our store are protected by maximum online security systems, as governed
by a declaration of our partner financial institution’s protocol PCI / PSS
which guarantee a safe trading environment in many large enterprises worldwide
. The collection and processing and payment information that you send us may be
gathered and processed only by the financial institution partners, who are
solely responsible for the processing to complete the payment.
9.4. If you choose to pay by credit/debit card we kindly advise to be
present upon delivery, with your credit/debit card or your personal
identification document(s).
9.5. If you choose to pay via PayPal, you agree and acknowledge that you
are subject to the terms and conditions of the particular on line payment
provider as indeed it has contracted with them when you registered as a member
. Our company is not responsible for the policies and procedures of PayPal or
any other online payment provider. If you choose to pay through a third party
payment provider (eg PayPal) you may be charged with an extra fee for which you
will be notified during checkout.
9.6. Please note that payment upon delivery of your order -applies only in
Greece-, is possible with an additional fee/charge. Pay only by cash and only
in euro the employee of the carroer company, after checking the product(s) you
receive. Payment upon delivery can not be used in multiple delivery addresses.
9.7. Under current tax rules, orders worth over €50 have to have a retail
receipt with the byers full name & surname and address. Orders over €500 to
individuals ( retail receipt ) should be paid ONLY in the following ways :
Charge to your credit or debit card
Payment via PayPal (or other third party online payment provider).
9.8. Discount coupons, promotional codes , special offers
At times, we may offer promotional or discount coupons which are valid for
specific purchases made through this Site . The conditions of use of any coupon
or promotion code will be identified at the time of issuance and shall clearly
indicate the terms of usage, such as date of expiry or other. Additionally, we
often create special offers, which will apply only when used individually.
10.
Withdrawal
10.1. Our goal is to ensure you are completely satisfied with doing
business with us. We therefore invite you to check the products upon receipt.
However, if you receive a defective product or if there is any other issue
regarding your order, please contact us as soon as possible, so as to see to
it. Please, also consult Article 8 for the Delivery Policy which governs the
issues of returns and run through our contract.
10.2. Users making purchases through our online store as consumers can make
a rescission of the sale and purchase within 14 days of receipt of the order by
sending (within that period ) the rescission/ withdrawal form properly filled
in and signed, as follows, provided that in this case both ( product and
rescission form) are received by our company within 14 days of receipt of the
order/product. Some of the products we sell, are products which are
liable to deterioration or rather rapid expiry, or are perishable and therefore
sensitive products. We therefore inform you that products are specifically
exempted by law from the right of rescission/withdrawal. These products can not
be returned on the basis of unjustified rescission/withdrawal. For details on
the list of products excluded from rescission/withdrawal, please click here –
http://europa.eu/youreurope/citizens/consumers/shopping/guarantees-returns/index_el.htm.
Please note that the criteria for the determination of excluding the
possibility of rescission/withdrawal of products are specified by law, and
include: the fragile nature of the product, ease of altering /deterioration or
short expiration date and are determined according to the usual practices and
on the basis of statements and related maintenance instructions and
conservation of manufacturers, such as those shown on the listed indications on
product labels.
10.3. In case you exercise your right to withdraw from the purchase of
products -not exempted- then procedures on rescission/withdrawal of products
purchased from our online store are as follows :
a) Refund will be made at the latest within 14 days of exercising the right
of withdrawal (sending the relevant email (e-mail) provided for in Article 11.2
. ) by sending them, under your responsibility and on your expenses, to our
headquarters/offices, Black Sheep-Ipirou 28, 38333, Volos, Greece.
b ) In order for your rescission to be eligible, apart from the nature of
the product, you must send the product to us in the state received , not having
been used , complete, with its original packaging intact, together with all the
documents accompanying the product/order and given you have maintained the
correct storage conditions .
c). The products being returned must be sent to the above address and must
be accompanied by: a) Receipt Retail / Sales Invoice or Delivery Note and
Statement of Rescission/Withdrawal (even if you already have sent it through
e-mail –electronically-) . In particular , this form must be completed with all
the data/information required, be printed and signed by you.
You must then attach the form along with the returning package.
d). Under the conditions of paragraphs b ) and c ) above, the refund of the
price you have already paid will be made directly by us or in collaboration
with the cooperating payment provider you used, within the time period
indicated by law in case of withdrawal. If you paid through a third party
payment provider (ex. PayPal, Credit card, etc. ) you may be charged with a fee
charged by the third party provider under their specific conditions of use and
operation, with no responsibility of our company .
e) It is particularly noted that unless these conditions are met, or if
there is not one of the above documents accompanying the product , your request
for withdrawal/cancellation can not be satisfied and the product will be
returned to you freight prepaid.
11. Changing / canceling order
11.1.Change or cancel an order can only be accepted if the Confirmation of
Order e-mail has not been sent to you , ex. the order has not been completed.
It is noted that after the order confirmation e-mail, it is not possible to
cancel or change the provided delivery address for any reason, because of
security reasons (to combat fraud). Should you notice that there is an error in
the information provided by you in your order, please contact us immediately,
so as to obviate wrong orders and further actions.
11.2.If you are a consumer, according to relevant Law(s), you may exercise
the right of rescission/withdrawal provided for in Article 11 above.
11.3 However, in case of any issue regarding your order, please contact us.
11.4. For any amount already paid to our company for an order you placed
and then cancel or change as mentioned above , you will be refunded the
relevant amount through the same payment method you used to pay for your order
12. Returns due to defect
or lack of guaranteed properties
12.1 Our aim is to ensure your total satisfaction when buying from us.
However, if it so happens that you receive a defective product, or if any other
problem arises concerning the products you received due to our fault, please
contact us as soon as possible, so as to see to it together and find a way, if
possible, to fix the problem.
12.2. In all cases of return of an actual defective product, or proven with
lack of guaranteed properties due to our fault , purchased from our online
store, procedure is as follows :
i ) Returns are only made to our Headquarters/Offices, Black Sheep-Ipirou
28, 38333, Volos, Greece. The receipt of the product by our company will be
handled only by our carrier partner after you first contact us to inform us of
the problem that has been found on the product . Receipt of the returning
item(s) will be exclusively from the delivery address you stated/provided when
placing your order .
ii ) To be eligible for a return, the item should be in the condition
received , has not been used , complete with the original packaging intact and
given you have maintained the correct storage conditions .
iii ) . The product(s) being returned must be accompanied by: By Retail
Receipt/ Sales Invoice or Delivery Note. Please note that if any of the above
documents accompanying the product is missing, your request can not be
satisfied and the product can not be accepted by our Company. Within a
reasonable time we will process your request for return.
13. Disclaimer
13.1. The contents of this Site (as posted to the products and services
offered) is provided without any guarantees, conditions or other guarantees for
accuracy. Unless explicitly mentioned otherwise, to the fullest extent
permitted by law , our company and its suppliers , content providers and
advertisers expressly exclude hereby any conditions, warranties and other terms
which might otherwise be drawn from applicable law and shall not be liable for
any damage including, but without limitation, direct , indirect , special ,
consequential , or incidental damages punished , or damages for loss of use ,
profits, data or other property , damage to reputation or reputation , or the
cost of providing substitute goods and services resulting from or related to the
use , inability to use , operation or failures of this Website or the linked
Sites and any materials posted there, regardless of whether such damages were
possible be predicted or arising under the contract , to conduct purchase from
our website , the products of our website or tort , under applicable law or
otherwise. Moreover, we are not to be held responsible if you are entitled to a
refund by a third party provider, after we have timely proceeded with all
required actions to them.
13.2. We are not responsible for any loss or damage that may be caused by
denial of service , viruses or other technologically harmful material that may
infect your hardware , your software , data or other proprietary material due
to the use of this Site or download any material has been posted on this or any
website linked to it.
13.3 . Our Business and our affiliates make every effort, within the
context of technological control operating at regular intervals , so that
services , content and transactions on our Website take place seamlessly and
without interruption and maintain a high level of security features. We are
though not to be held responsible , if for any reason , including negligence ,
the webite/e-shop shuts or becomes difficult and / or impossible to access it
and / or if , despite the maintained security measures , we identify ” viruses
” or other malicious software and transmitted to the terminals of the users /
visitors, or if unauthorized third parties intervene in any way to the content
and operation of the site, making it difficult to use or causing problems to
its proper functioning, or stealing data relating to users personal data.
Moreover, we are not responsible in case of interruption of access to our site
for reasons beyond our sphere of influence and owed to technical or other
failure of the network or force majeure events.
14.
Links on this Website
You can browse to and log in our e-shop/website, provided you are 18 years
old and act in a fair and lawful manner , without harm or taking
advantage of our reputation. You may not create a link to imply any kind of
relationship with us, or approval or support from us where none exists. This
website may not be placed in context to any other website nor may you create a
link to any part of this Website other than the home page. We reserve the right
to remove permission of access without prior notice .
15. Disclaimer in relation
to ownership of trade marks, images of people and copyrights of third parties
Unless otherwise indicated, all persons (including their names and images),
the third party trademarks and images of the products, services and / or third
party sites on this website are given under agreement to our business. Any
trademarks / names appearing on this website are owned by their respective
trademark owners. Any reference to a trademark or name is used solely to
describe or identify the products and services and is not certified in any way
that the products and services are ours or directly associated with our
business. You may not extract and / or reuse parts of the content on the Site
without the written consent of our company (except for Social Media Sharing
cases). It is not allowed to use any data mining tools , robot tools or similar
data gathering and extraction to export any Content ( either once or several
times) or to reuse any substantial parts of this Website , without the express
written consent of our company . Additionally, you may not create and / or
publish your own database that contain substantial ( ex. our prices and product
listings ) parts of this Site without the express written consent of our
company .
16.
Compensation
You agree to indemnify, defend and hold harmless our company and its
directors, officers, employees, consultants , agents , and affiliates from any
and all third party claims , liability , damages and / or costs ( including ,
but not limited to , fees of legal advisers ) arising from use of the Site or
breach by you of these Terms and Conditions. In any case , and if any damage is
made to our company due to your proven negligence, our company is only liable
to cover any actual loss of the injured party from and relates directly to the
harmful event and negligence of our business . Nor are all the limitations of
liability set out in these terms of use which recognizes and accepts the user /
consumer / visitor / member of our website in its entirety as valid and in
accordance with good faith and fair market conditions.
17.
Modification
Our company has the right, at its sole discretion , to modify at any time
and without notice, remove or change the Services and / or any page of this
Site .
18.
Nullity
If any part of these Terms and Conditions is unenforceable ( including any
provision in which we exclude our liability to you ) the enforceability of any
other part of these Terms and Conditions shall not be affected – all other
conditions will remain in full force. In any case , if possible, there is the
possibility of a term / sub – clause or part of a clause / sub – clause be
considered separately in order to make valid the remainder of the term shall be
construed accordingly . Otherwise , you agree that the term should be corrected
and construed so as close as possible to the original meaning of the clause /
sub – clause , in accordance with the law.
19.
Contact
19.1 We always appreciate any feedback information of our clients or other
suggestions about our website and our business, but understand that the fact
that we use it does not imply any obligation of ours to use it, or to
compensate you for it (just as you have no obligation to give us this
feedback). By submitting any material to us , you agree to use the Website in
accordance with these Terms and Conditions. If you do not wish to assign to our
company the above mentioned license in connection with these terms , do not
submit or disclose any material on the Website, otherwise you are considered to
accept the Terms and Conditions.
19.2 . When you visit the Site or send us e- mail (e-mail), you are
communicating with us electronically . We communicate with you via e- mail or
by posting notices on this website. Under our contract , you agree to receive
electronic communications from us , and that all agreements , notices ,
disclosures and other communications which you provide electronically satisfy
all legal requirements for written communication.
We have a complaint handling procedure to try to resolve any dispute arising .
If you have any complaints, requests or comments, please contact our
Customer Support via our Contact Us section .
20. Through social media (social
media)
The Website may provide you the option of interacting through social media,
the options “I like ” of Facebook, and other sharing options/buttons, at
Instagram, Twitter, Google+, Pinterest and others. These characteristics may
allow access and / or link to your accounts on social networks . We do not
control these services and social network profiles on them and we can not
change your privacy settings on these services or to set rules on how to use
your personal information to these services . These issues can be checked only
by you and the provider of social networking , not our business. Before using
any such feature is available on our website , we recommend you to read all
policies and information about the services of the respective social media to
better be informed regarding their privacy policies . We are not responsible
for any actions or omissions of any use by you of features included in their
platform .
21.
Resignation
21.1 To the extent permitted we hereby exclude liability for any claims ,
losses, demands or damages of any kind on the Site or data displayed on it,
including , without limitation, direct , indirect , incidental or consequential
loss or damage , whether resulting from the following indicative questions ,
loss of profits , loss of revenue, loss of data , loss of use or otherwise,
whether our company had been warned of the possibility of such losses or not.
The foregoing will apply whether such claims , loss or damages arise in tort,
delict , under contract , negligence , under applicable law or otherwise.
However , using our Services does not affect your statutory rights. Always bear
in mind that our website is provided ” as is” . Consequently , access to it is
done solely with responsibility of the visitor / user.
21.2 . We can not take responsibility for damage caused to suppliers and
related products or services that you find on our site . Our primary role is
reselling and providing the products in accordance with the laws governing our
actions . We can not be held responsible for defects beyond our control .
22.
Applicable law and jurisdiction
These terms shall be governed by and construed in accordance with the laws
of Greece and the European Union ( EU) . You agree , as we do , that you are
subject to the exclusive jurisdiction of the courts of Athens in Greece ,
Europe .
23.The contract
23.1 These Terms and Conditions and Privacy Policy are integral parts of
the ” Terms and Conditions ” and totally binding the parties ( the company and
its users) and together they constitute the entire agreement of the parties and
supersede any and all prior agreements between you and our company.
23.2 . If any provision of the contract is held to be abusive or canceled this
does not entrain other conditions of the contract, which remain valid and
binding for the parties .
23.3 Any delay in exercising the parts of some or all of the rights under these
terms does not result in weakening or waiver of this right which may be
exercised at any time at a later stage and during the reasonable judgment of
the recipient .
According to Directive 2013/11 / EC, which was incorporated into Greek law
by Joint Ministerial Decision 70330/2015, now with the possibility of online
consumer dispute resolution in the Alternative Dispute Resolution process
throughout the European Union. If the Client has a problem with a purchase
conducted by an Online Store, and is residing in the EU, they can use the
following website:
1. https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.show&lng=EL
or the following:
http://www.efpolis.gr/el/epanorthosi-askisi-dikaiomaton/79-exodikastiki-epilisi.html
https://webgate.ec.europa.eu/odr/main/?event=main.adr.show
for an out of court settlement. A certified for this purpose Body
Alternative dispute resolution (ADR) is the European Consumer Centre of Greece
(GREECE ECC), Alexandras Av. No. 144, 11 471, Athens, +30 2106460284 +30
2106460784, info@eccgreece.gr. The Client can communicate with that body in
order to guide the entire process of submission and processing of their
complaint.
The protection given by the provisions of the Law on contracts concluded by
distance, as these terms underline, apply to transactions with individuals, who
traded for purposes that are outside their trade, craft, business or liberal
professional activity.
